Accessibility Standard for Customer Service Plan | Providing Goods and Services to People with Disabilities. Seven Elements Wealth Planning Inc. is committed to excellence in serving all customers including people with disabilities.
We will ensure our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our premises.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Seven Elements Wealth Planning Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be placed at the main entrance to our premises.
Seven Elements Wealth Planning Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Individuals in the following positions will be trained: President and Office Manager. This training will be provided to staff within the first week of training.
Customers who wish to provide feedback on the way Seven Elements Wealth Planning Inc. provides goods and services to people with disabilities can speak with our Office Manager.
Any policy of Seven Elements Wealth Planning Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified.
